Customer Experience (CX)

Customer Experience (CX)
Dublin 1 Negotiable Ref:

Job Description

My Dublin based client is looking for an ambitious Customer Experience professional to join their team on a daily rate contract basis.

Customer Experience (CX)

 

Skills:

  • Strong team player but can also work off own initiative
  • Excellent influencing skills and an ability to communicate well with stakeholders
  • Comfortable in multi-tasking environment and can adjust priorities on the go
  • Detail oriented and analytical
  • Strong written and verbal communications skills

 

Deliverables:

  • Responsible for engaging with all stakeholders, including customers, ensuring the customer Voice is always to the fore in solution design.
  • Help prepare strategic communications for the bank’s most senior audiences. Experience with some of Sketch, Adobe Creative Suite, InVision, Axure, Balsamiq.
  • Key responsibility is to form, influence and collaborate with cross discipline teams to create compelling end to end customer centric journeys.
  • Use industry knowledge, operational metrics and customer research to make recommendations on process, channel and proposition best practice design.
  • Work with business stakeholders to quickly resolve business design and delivery issues and drive escalations where required to protect best in class design whilst enabling rapid delivery.
  • Identify opportunities to cross sell and upsell to customers across the journey.
  • Recommend key performance metrics and acceptance criteria to evaluate the journey on implementation.

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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