Customer Experience (CX)

Customer Experience (CX) Image
Customer Experience (CX)

Dublin

Contract

Negotiable

Ref: E2101SD

Job Description

My Dublin based client is looking for an ambitious Customer Experience professional to join their team on a daily rate contract basis.

Customer Experience (CX)

 

Skills:

  • Strong team player but can also work off own initiative
  • Excellent influencing skills and an ability to communicate well with stakeholders
  • Comfortable in multi-tasking environment and can adjust priorities on the go
  • Detail oriented and analytical
  • Strong written and verbal communications skills

 

Deliverables:

  • Responsible for engaging with all stakeholders, including customers, ensuring the customer Voice is always to the fore in solution design.
  • Help prepare strategic communications for the bank’s most senior audiences. Experience with some of Sketch, Adobe Creative Suite, InVision, Axure, Balsamiq.
  • Key responsibility is to form, influence and collaborate with cross discipline teams to create compelling end to end customer centric journeys.
  • Use industry knowledge, operational metrics and customer research to make recommendations on process, channel and proposition best practice design.
  • Work with business stakeholders to quickly resolve business design and delivery issues and drive escalations where required to protect best in class design whilst enabling rapid delivery.
  • Identify opportunities to cross sell and upsell to customers across the journey.
  • Recommend key performance metrics and acceptance criteria to evaluate the journey on implementation.

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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