Customer / Application Support

Customer / Application Support Image

Customer / Application Support

Dublin

Permanent

€30,000 - €35,000

Ref: E2373LB

Job Description

I have a new role just in - my client is now looking for a Customer / Application Support person to join their team in Dublin

Due to continued growth my client is looking for a Customer / Application Support person to join their growing team

The successful candidate will join an established support team, providing telephone and remote support to clients in Ireland and the UK

Candidate should be energetic, professional and have good telephone manner.

 

Experience

Time spent within a telephone helpdesk function with a good experience of supporting end users of IT services would be an advantage.

Experience with financial /banking software an advantage.

 

Responsibilities       

Logging of all calls in the helpdesk application

Providing first/second line technical support

Manage his or her call queue and prioritise efficiently and effectively

Working well and communicating within the Support team, including the transfer of knowledge.

Candidates should display an ability to learn on the job, to work on their own initiative and be willing to expand their expertise.

 

The ideal candidate will have come from a banking / financial background, someone who is familiar with dealing a high volume of calls.

Lorraine Bracken's Profile Picture
Name: Lorraine Bracken
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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