CRM Implementation Business Analyst

CRM Implementation Business Analyst Image
CRM Implementation Business Analyst

Dublin / Dublin North / Meath / Louth



Ref: E6097PK

Job Description

My Dublin based client are currently looking for a CRM Business Analyst (CRM) to be part of a global CRM Implementation project.

You will be responsible to work alongside the business stakeholders and users to understand the current logistics business requirements.


  • Work with local stakeholders to identify business changes and ensure the changes are fed to the Project Management/ Group Stakeholders
  • Business processes definition
  • Interfaces – identify and work with the development stream to specify and develop necessary interfaces
  • Testing – work with business stakeholders to define and execute test scenarios
  • Data migration & cutover – work with the programme team and group data management teams to ensure data changes are understood.


  • 4years’+ in a similar role
  • A strong knowledge of CRM process (Ideally SAP but will look at people with CRM Dynamics or other large scale ERP CRM systems.
  • Ability to work with an IT team to turn business requirements into system specifications
  • Ability to review existing business processes and make recommendations for areas of improvement
  • Create effective test plans to be passed to a test team for completion
  • Handover / knowledge transfer / training to business users
  • Experience of presenting on a 1:1 basis and to groups
  • Strong attention to detail; ability to perform duties with a high level of accuracy.


  • Experience implementing CRM solutions at an enterprise level
  • Working knowledge of MS Dynamics
  • Working knowledge of SAP
  • Experience in working in large transformational programmes

Educational Requirements:

  • Must hold a minimum of a degree level qualification

Working Hours and Benefits:

  • 37.5 hours per week
  • Flexitime
  • Bonus
  • Healthcare
  • Pension

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

Apply for Job

Not what you're looking for?

If this isn't the job for you then why not reach out to one of our consultants today and send us your CV so we can find the one that is?

Reach out to a Consultant