CRM Implementation Business Analyst

You will be responsible to work alongside the business stakeholders and users to understand the current logistics business requirements.

Responsibilities:

• Work with local stakeholders to identify business changes and ensure the changes are fed to the Project Management/ Group Stakeholders
• Business processes definition
• Interfaces – identify and work with the development stream to specify and develop necessary interfaces
• Testing – work with business stakeholders to define and execute test scenarios
• Data migration & cutover – work with the programme team and group data management teams to ensure data changes are understood.

Skills:

• 4years’+ in a similar role
• A strong knowledge of CRM process (Ideally SAP but will look at people with CRM Dynamics or other large scale ERP CRM systems.
• Ability to work with an IT team to turn business requirements into system specifications
• Ability to review existing business processes and make recommendations for areas of improvement
• Create effective test plans to be passed to a test team for completion
• Handover / knowledge transfer / training to business users
• Experience of presenting on a 1:1 basis and to groups
• Strong attention to detail; ability to perform duties with a high level of accuracy.

Desirable:

• Experience implementing CRM solutions at an enterprise level
• Working knowledge of MS Dynamics
• Working knowledge of SAP
• Experience in working in large transformational programmes

Educational Requirements:

• Must hold a minimum of a degree level qualification

Working Hours and Benefits:

• 37.5 hours per week
• Flexitime
• Bonus
• Healthcare
• Pension