CRM Administrator

Job Responsibilities

• Managing and developing the CRM system in line with best practice processes, ensuring GDPR compliance
• Working alongside internal stakeholders to ensure that the utilisation and integrity of CRM system is up to standard
• Developing an in depth understanding of the Firm’s CRM and related systems
• Contributing and aiding to the wider marketing and business development teams in relation to the CRM and all marketing technologies and business processes
• Working in conjunction with multiple Departments within the company including IT, Digital Services, Marketing
• Continuous development on projects to advance Marketing Operations
• Maintaining relationships with external suppliers such as LexisNexis and Vuture
• Assisting with the training of new employees in areas such as phone support, face-to-face training, end-user documentation, video recording and Super-User training
• Supporting data management projects including specific data audits and clean-up projects as well as research, testing and implementing of new applications
• Providing assistance on Marketing Operations projects through full lifecycle, adhering to timelines and budgets
• Maintaining standards and protocols and ensuring that data is modelled, named and defined
• consistently according to those standards
• Ensuring effective record and file keeping in maintained throughout CRM systems

Experience Required

• 2+ years in a CRM role is essential
• Experience within a Law Firm or Professional Services firm is desirable
• System and data management experience such as InterAction and LexisNexis
• Previous collaboration with senior members of staff and internal stakeholders
• Proven ability to work well in individual and group problem-solving situations
• In depth understanding of Excel with the ability to create dashboards

Essential and Desirable Skills

• Proficient organisational skills, with the ability to multitask
• Strong interpersonal and communication skills
• Ability work independently and of own initiative
• Flexible and willing to support multiple functions, business units and competing demands

Educational Requirements

• Third Level degree or relevant qualification