Cloud Support Specialist
Munster
2
Negotiable
Ref: E17218NB
Job Description
My client is currently recruiting for a Cloud Support Specialist to join the team on a perm basis.
My client is currently recruiting for a Cloud Support Specialist to join the team on a perm basis.
Job Responsibilities
- Ensure that the overall service (including people/processes/tools/infrastructure) is available, and meeting agreed service level requirements – covering AWS and ControllerView (CV) and the various solutions
- Ensure that the customer and operational support environments are sized appropriately (including both increasing resources as needed and also reducing resources when not in use)
- Manage appropriate incidents (and problems) through to resolution, referring and escalating to other resolver groups as required
- Support plans relating to security incidents (including testing), initiating actions when flagged, ensuring liaison with other parties (internal and external) as necessary
- Execute plans for DR/BC as required (including periodic testing)
- Maintain operational run book, taking input from other teams as required
- Build new customer environments and on-board clients (liaising with client-facing teams)
- Acceptance of new code (&c) from Development/Product/DevOps teams
- Deliver changes to operational environments (within framework of release and change management processes)
- Ensure support for culture of continuous improvement, including identifying areas for potential improved automation and feeding back to relevant teams.
Experience Required
- At least 5 years in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community
- Strong knowledge of public cloud architecture (preferably AWS)
- Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non- technical people
- Excellent experience of working in distributed teams across multiple time-zones and different jurisdictions
- Good understanding of financial regulatory reporting practices (ControllerView an added benefit
- Hands-on experience with tools managing the cloud environment, including sysadmin skills and experience of writing scripts in an administrative language
- Bachelor’s degree in information technology or similar qualification
- Strong analytical skills and a familiarity with problem solving, an attention to detail and quality and a desire for improvement
- Good awareness of security and confidentiality issues and experience of identifying security vulnerabilities.
Essential and Desirable Skills
- At least 5 years in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community
- Strong knowledge of public cloud architecture (preferably AWS)
Educational Requirements
Computer Science Degree
Working Hours & Benefits
- 40 hour working week
- 25 days Annual Leave
- Free onsite parking
- Free annual gym membership
- Healthcare
