Cloud Support Specialist

Cloud Support Specialist
Munster 2 Negotiable Ref:

Job Description

My client is currently recruiting for a Cloud Support Specialist to join the team on a perm basis.

My client is currently recruiting for a Cloud Support Specialist to join the team on a perm basis.

Job Responsibilities

  • Ensure that the overall service (including people/processes/tools/infrastructure) is available, and meeting agreed service level requirements – covering AWS and ControllerView (CV) and the various solutions
  • Ensure that the customer and operational support environments are sized appropriately (including both increasing resources as needed and also reducing resources when not in use)
  • Manage appropriate incidents (and problems) through to resolution, referring and escalating to other resolver groups as required
  • Support plans relating to security incidents (including testing), initiating actions when flagged, ensuring liaison with other parties (internal and external) as necessary
  • Execute plans for DR/BC as required (including periodic testing)
  • Maintain operational run book, taking input from other teams as required
  • Build new customer environments and on-board clients (liaising with client-facing teams)
  • Acceptance of new code (&c) from Development/Product/DevOps teams
  • Deliver changes to operational environments (within framework of release and change management processes)
  • Ensure support for culture of continuous improvement, including identifying areas for potential improved automation and feeding back to relevant teams.

Experience Required

  • At least 5 years in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community
  • Strong knowledge of public cloud architecture (preferably AWS)
  • Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non- technical people
  • Excellent experience of working in distributed teams across multiple time-zones and different jurisdictions
  • Good understanding of financial regulatory reporting practices (ControllerView an added benefit
  • Hands-on experience with tools managing the cloud environment, including sysadmin skills and experience of writing scripts in an administrative language
  • Bachelor’s degree in information technology or similar qualification
  • Strong analytical skills and a familiarity with problem solving, an attention to detail and quality and a desire for improvement
  • Good awareness of security and confidentiality issues and experience of identifying security vulnerabilities.

Essential and Desirable Skills

  • At least 5 years in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community
  • Strong knowledge of public cloud architecture (preferably AWS)

Educational Requirements

Computer Science Degree

Working Hours & Benefits

  • 40 hour working week
  • 25 days Annual Leave
  • Free onsite parking
  • Free annual gym membership
  • Healthcare

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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