Business Application Support Specialist

Business Application Support Specialist
Dublin City Centre Permanent Negotiable Ref:

Job Description

My Dublin based client is recruiting for an Application Support Specialist to join the team. This role is a 12 month fixed term contract to cover Maternity Leave with a view to go longer.

My Dublin based client is recruiting for an Application Support Specialist to join the team. This role is a 12 month fixed term contract to cover Maternity Leave with a view to go longer. This role offers a hybrid working model. The candidate will be responsible for 2nd line production support, as well as systems & business analysis and testing support for all external applications within the company.

Job Responsibilities

  • Manage incidents & change requests raised for all the external systems, including: triage, communication, & escalation.
  • Analyse incidents raised, conduct root cause analysis, and define possible solutions.
  • Communicate effectively with internal teams & 3rd party suppliers on incident solutions.
  • Testing, planning, & implementing code releases and scripts for data fixes.
  • Support users across multiple regions, time zones & cultures.
  • Run and support daily morning batches & end-of-day transaction processing on a rota basis.
  • Gather, document, and obtain sign-off on requirements for reports, customer documentation, and service requests.
  • Collaborate with business teams on the diagnosis and triage of system issues.
  • Production Support
  • You will learn all systems supported by reviewing all existing documentation & getting up to speed on how to use all systems.
  • Triage technical application & system issues affecting the production environment, raised on the IT Helpdesk or by the internal IT team.
  • You will conduct an analysis to identify the cause and to determine the most appropriate solution.
  • You will determine if the issue needs to be escalated internally or externally with 3rd party providers.
  • You will ensure that the information and data relating to the issue and the status of the resolution is kept fully up to date on the IT Helpdesk.
  • You will ensure appropriate quality & level of service at all times, according to documented service level
  • Systems & Business Analysis
  • You will analyse the underlying issues arising from investigations into requirements & problems & identifies available options for
  • You will document all requirements gathering using the required standards, methods, & tools from the Lifecycle Methodology
  • System/Regression Testing
  • You will carry out some testing activities for production support & small initiatives to include planning of system & regression testing, execution, & documentation.
  • You will produces re-usable test scripts & procedures to test new & amended software to be executed. Produce regression test plans to test the effect of the new & changed software on existing systems.
  • Execution of all testing as
  • You will document test failures & successes compared with pre-defined criteria.
  • Provide training and support to UAT testing teams.
  • Quality of delivered software or
  • Quality of procedures and test plans
  • On time delivery of validated software into production environments
  • User Training and Support
  • You will provide support for User training for all application changes being managed by the team.
  • You will provide appropriate user documentation for application
  • You will provide 1st & 2nd level user support for all applications being managed by the team.

Experience Required

  • 3+ years’ experience in a similar Application Support role
  • Experience working on an IT helpdesk
  • Knowledge of business or system analysis
  • Strong experience in SQL and data migration.
  • Experience in working with Windows servers
  • Experience working in Financial Services would be highly desirable

Essential and Desirable Skills

  • Excellent technical and application support skills
  • Ability to triage application and system errors
  • Customer support skills
  • Strong communication skills
  • Strong attention to detail

Educational Requirements

  • Third level degree in IT, Computer Science, or another relevant field (or equivalent experience)

Working Hours & Benefits

  • 38 Hour Working Week
  • Bonus – Up to 20%
  • Health
  • Pension – Kicks in from Day 1
  • Hybrid Working Model

 

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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