Business Analyst (Process)

Duties:

• Work with the key stakeholders to produce quality requirements specifications in a standardised format.
• Map as-is e2e product & pricing process
• Identify & document problem statement/s
• Design to-be process
• Business requirements definition & documentation
• Dev & test support
• Training / business readiness support
• Perform IT and Business analysis activities (research and analysis, requirement gathering, create specifications, workshop facilitation, interviews, process design, and process modelling)
• Work with the key stakeholders to produce quality process documentation in a standardised format.
• Management and maintenance of requirements and process documentation, ensuring documentation is updated when change requests are approved for the project
• Ability to communicate with both technical and non-technical people to formulate requirements
• Conduct required meetings and workshops; providing presentation material and stakeholder updates to the required forums.
• Promote and champion best practices in terms of analysis and process design.
• Host and lead project meetings, record key actions and decisions and follow up on execution of agreed actions

Qualifications and Experience:

• 5+ years practical experience in IT and Business Analysis activities (i.e. requirement gathering, creating specifications, workshop facilitation, business process design, reports design and business process modelling)
• Excellent written and verbal communication skills with proven experience in influencing and managing stakeholder expectations.
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
• Experience in the analysis and assessment of complex IT systems
• Excellent analysis and problem-solving skills
• A Bachelors Degree in Computer Systems or equivalent academic qualifications

Desirable:

• Knowledge or experience of the ITIL framework
• Knowledge or experience ìn the procurement of outsourced IT services