Business Analyst

My Dublin City Centre based client is recruiting for a Business Analyst to join the team on a permanent basis. This role will be working on a hybrid model. The Business Analyst will define scope., requirements, & requirement artefacts across the programme of projects across Client, Strategic and BAU Change. The Business Analyst will be a key role in the eliciting  of requirements from a mix of technical and non – technical business resources and translating them with developers and signed off as part of the project delivery lifecycle. The Business Analyst will be part of the Change Team and is a subject matter expert (SME) The Business Analyst will work across all of the departments, including Operations, IT, PMO, CRE, Compliance, Lending, Finance & MI, and clients to ensure business requirements are defined & delivered to provide maximum benefit to the business.

Job Responsibilities

• Requirements & Design
• You will host workshops to elicit requirements from business/clients, challenging status quo & mindset to ensure the best possible design & benefit realisation
• Conduct high quality business analysis & provide clear business requirement documentation/ functional specs
• Identify & escalate important systems issues
• Playback of requirements back to business/client
• Communication/translation of the requirements to IT
• You will ensure appropriate approvals for sign off of requirements
• You will provide support to UAT team understanding requirements for translation to test scripts, handover on data structure knowledge
• Process Definition
• You will work with SMEs to capture to be processes & supporting documentation always with a customer first mindset.
• You will ensure sign off of process documentation in a timely fashion to allow for controlled delivery throughout the project lifecycle
• You will engage with the Project Manager, Change Leadership and/or functional leaders to document business improvements and/or issues.
• Data Reconciliation/Issues
• Supporting the data query log activities
• Supporting and driving closure of data issues
• Methodology/Training
• Documents are clear, concise, and accurate

Experience Required

•  Have a minimum of 3 years’ experience working as a business analyst in financial service or insurance sector.
• Have significant experience & knowledge of supporting change in a mortgage servicing business; on/offboarding, digital/customer journey/transformation/BAU change
• Have experience in MS Office including Word, Visio, & high degree of knowledge in Microsoft excel & experience analysing large data sets
• JIRA experience
• Have experience and knowledge of change management principles, methodologies, and tools
• Have experience of data analysis & ability to present complex information in an understandable manner to all areas of the business
• Problem solving & root cause identification skills
• Be able to work effectively at all levels in an organization
• Have strong understanding of all aspects of systems implementation & software development life cycles
• Have strong financial analysis skills with the ability to review, understand & interpret loans interest & billing history
• Have a proven track record of excellent communication & customer service skills enabling successful collaboration with key stakeholders and ability to translate client requirements into tangible requirements/ deliverables
• Have experience working with technical & business teams to translate internal & external business needs to drive functional and technical requirements

Essential and Desirable Skills

• Recognised IT Qualification
• Recognised Project Management Qualification
• Have experience & knowledge on various loan product types
• A third level Financial, Accounting or Business-related qualification would be a distinct advantage

Educational Requirements

• 3rd Level Qualification
• Professional Qualification in Business Analysis

Working Hours & Benefits

• Hybrid Working
• Pension
• Bonus
• Life Assurance
• Death in service
• Health Insurance