Business Analyst – Customer Journey and/or Customer Experience team

Business Analyst – Customer Journey and/or Customer Experience team Image
Business Analyst – Customer Journey and/or Customer Experience team

Dublin City Centre

Contract

€400 - €450

Ref: E102PK

Job Description

My client is Dublin City Centre near Leeson Street is looking for a Business Analyst for 6 months. You must have a strong Business

KEY RESPONSIBILITIES:

  • Support the Customer Delivery Partner in delivering the go to market and business readiness activities for the agreed change
  • Work with the IT Business Analyst to develop use cases and test scenarios based on functional requirements and process mapping that help validate go to market readiness
  • Work collaboratively with the IT Business Analyst in defining use cases/scenarios which illustrate the impact of the change across the customer journey
  • Develops new customer journey maps, as needed, to support the change development and delivery
  • Provides insight on how customer experience will be impacted by the change
  • Responsible for providing input for high level impact on customer journey processes and customer experience as well as impact on CSRs and end customer
  • Provide support in shaping the scope of the change through impact assessment of processes, systems, and people
  • Supports the IT Business Analyst with requirements validation to ensure use cases are accurately represented for development and delivery
  • Works in conjunction with Customer Experience and Operations Improvement Team to link customer journey experience impacts to complaints
  • Supporting the training/quality and business SMEs in defining training needs arising from the business requirements
  • Liaise with business users at all stages of the project lifecycle in relation to go to market risks, issues, and delivery for input and direction
  • Identify and report project issues and risks to the Customer Delivery Partner and the Project Manager
  • Contribute to lessons learned process

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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