My Dublin based client is looking for a Broadband product specialist to join the team for a permanent position.
-Manage relationships with 3rd parties on faults/issues and delivering feedback on same and implementing and improving processes across the business
-Act as the point of contact for service issues and faults
-Delivering and reporting on results to senior management
-High level of attention to detail, experience in reporting and excellent presentation skills.
-Identification of customer pain points and call drivers and creating and updating company procedures
-Focus on contact reduction, improving website content and self-service
-Knowledge and understanding of internet, broadband, supported CPE (modems, terminal adapters, routers, etc…) mail clients, web browsers, FTP and computer operating systems
-Experience in a Broadband Support environment including FTTC, FTTH, DSL Etc.
-Knowledge of Layer 1/2 Networking
-Experience and knowledge of OSPF, TCP/IP, MPLS, IP Subnetting, DNS etc.
-Experience configuring / troubleshooting Cisco routers, Modems
-Maintain vendor support relationships
-Knowledge of ICT solutions portfolio
-Knowledge of Fixed Line Telecoms technology and infrastructure
-Reporting skills, skilled in Microsoft Excel and PowerPoint
-Build relationships to support effective SLA management within the Customer Service team as well as other business functions and customers
If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.Apply for Job
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