Atlassian Administrator

Job Responsibilities

• Respond to Atlassian tool support requests received from EMS customers diligently and effectively, partnering in the resolution of simple to moderate problems
• Ensure that EMS customers’ requirements of the Atlassian tools receive the optimum solution, cognizant of the Atlassian team’s strategic direction, and existing and available plug-ins
• Operate the Confluence, Jira, and Bitbucket tools within capacity and performance parameters. Apply patches upgrades and ensure product currency, and perform out-of-hours maintenance as required
• Add to and enhance existing operational controls for Atlassian tools, such as user-access management and role-based access control.
• Contribute to, and the documentation of, best practice in the operational use of Atlassian tools

Experience Required

• 2+ years’ experience in a similar role and hold one or more of the following five Atlassian certifications:
  • Jira Administration (ACP-100),
  • Jira Project Administration (ACP-600),
  • Jira Service Desk Administration (ACP-400),
  • Confluence Administration (ACP-200)
  • Jira System Administration (ACP-500)
• Previous experience of administering Bitbucket is a bonus
• Platform operation and engineering knowledge of Windows Server, Linux, or AWS experience is highly desirable

Essential and Desirable Skills

• Good written and verbal communication, customer-facing, and comprehension skills
• Customer-facing and comprehension skills

Educational Requirements

• Third Level degree in the IT field or relevant qualification
• Scrum master and DevOps foundation certification is desirable but not essential