Application Support – strong SQL

Application Support – strong SQL Image
Application Support – strong SQL

South Dublin

Permanent

€28,000 - €35,000

Ref: E918LBG

Job Description

My client in South Dublin is looking to hire a junior Application Support person with strong SQL Server skills

 About this Role

The successful candidate will be responsible as part of the support team for actively managing incoming support incidents logged via our portal to meet customer service level agreements. They will be able to assure complete customer satisfaction through all stages of the support process.

Please note: This is a customer facing application support role, not an internal infrastructure/hardware role.

Responsibilities

The position includes, but is not limited to, the following:

  • Screen incoming incidents at first contact and respond to customers requesting missing information ensuring high quality information capture.
  • Replicate, verify and triage new incidents.
  • Respond to information requests, requests for information, documentation queries, usability questions at first contact.
  • Escalate high quality, accurate support incidents to our 2nd level support engineers
  • Troubleshoot and resolve technical incidents for customers
  • Identify software bugs and work with development team to resolve them
  • Document resolution of incidents and contribute to the Knowledge Base

The Candidate must have 1- 2 years commercial experience in

  • Strong and proven customer facing skills
  • Strong and proven application support skills.
  • Problem and issue management, classification and prioritisation skills
  • Strong SQL Server 2008/2012 (use in support or developer roles)
  • Windows Server 2008/2012
  • SQL Scripting
Lorraine Bracken's Profile Picture
Name: Lorraine Bracken
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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