Application Support Specialist – Microsoft- Based

Overview

My Dublin based client is recruiting for an Application Support Engineer to join the team on a permanent basis. This is a great opportunity for an experienced, customer-focused technical professional seeking a software support role. The successful candidate will be responsible as part of the support team for actively managing incoming support incidents logged via our portal to meet customer service level agreements. They will be able to assure complete customer satisfaction through all stages of the support process.

Responsibilities

The position includes, but is not limited to, the following:

• Support software applications both as managed services and on- premise cluster solutions.
• Collaborate with other members of the business to resolve support issues.
• Configure, test and deliver software and/or configuration changes to production environments on Windows servers environments.
• Problem solve, replicate, verify and triage new incidents.
• Responsible for direct communication with customer on projects and reported incidents.
• Conduct software deployments and roll outs to customer base.
• Identify software bugs and work with development team to resolve them
• Document resolution of incidents and contribute to the Knowledge Base
• Work under Service Level Agreements (SLA) to resolve incidents for customers, avoiding SLA breaches.
• Participate on a 24/7 out of hours support roster
• The candidate should have a minimum of 2 years experience
• Strong and proven customer facing skills
• Strong and proven application support skills.
• Microsoft Dynamics CRM, Microsoft SQL, Windows Server experience preferably holding technical certification.
• Problem and issue management, classification and prioritisation skills
• Hold a relevant third level degree or equivalent (a BSc. with a strong science or engineering content is preferred)
• Possess excellent communication skills, with an emphasis on verbal and written communication.

Nice to have

• Hold technical certifications in relevant Microsoft products.