Application Support Specialist

Application Support Specialist Image
Application Support Specialist

Remote - Work from home

Permanent

Negotiable

Ref: E9545SP

Job Description

My Dublin client has an exciting opportunity for an Applications Support Specialist to join their team. The position is fully remote working from home.

Job Responsibilities

  • Taking ownership of the application support desk and working with clients, partners and the development team.
  • Investigation, diagnosis and resolution of application related issues providing L1 and L2 coverage.
  • Escalate L3 support to developers as necessary and track issues through to resolution.
  • Develop recommendations for application enhancements and the product roadmap
  • Assist with bespoke customer reporting requirements when required.
  • Manage batch processing services through automation/DevOps.
  • Perform software quality assurance tasks through test case execution and issue tracking.

Experience Required

  • 4-5 years’ experience ideally, supporting an enterprise technology environments.
  • Excellent analytical skills and experience in resolving challenging issues as they arise.
  • A proven ability to self-manage and work as part of a team environment.

Essential and Desirable Skills

  • Be able to create concise and accurate technical documentation.
  • Have strong written, oral communication and interpersonal skills.
  • Data analysis capabilities.
  • Customer facing skills.
  • Experience with Linux, Windows, SSH with basic scripting skills.
  • Knowledge of MySQL at a basic level.
  • Microsoft Excel level at an intermediate level.
  • Java/J2EE experience would be an advantage.
  • Have a good understanding of the ITIL framework.
  • Understanding of cloud technologies and micro services architectures would be an advantage.

Educational Requirements

  • Ideally a degree in Computer Science or equivalent

Working Hours & Benefits

  • 39 hours per week
  • Flexible working hours
  • Remote working options
  • Training

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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