Application Support Specialist

Application Support Specialist
Dublin Permanent Negotiable Ref:

Job Description

My Dublin City Centre based client is recruiting for an Application Support Specialist to join the team. This role offers a hybrid working model.

My Dublin based client is recruiting for an Application Support Specialist to join the team. This role offers a hybrid working model. The candidate will be responsible for second line production support, as well as systems & business analysis and testing support for all external applications within the company.

Job Responsibilities

  • Manage incidents & change requests raised for all the external systems, including: triage, communication, & escalation.
  • Analyse incidents raised, conduct root cause analysis, and define possible solutions.
  • Communicate effectively with internal teams & 3rd party suppliers on incident solutions.
  • Testing, planning, & implementing code releases and scripts for data fixes.
  • Support users across multiple regions, time zones & cultures.
  • Run and support daily morning batches & end-of-day transaction processing on a rota basis.
  • Gather, document, and obtain sign-off on requirements for reports, customer documentation, and service requests.
  • Collaborate with business teams on the diagnosis and triage of system issues.

Experience Required

  • 3+ years’ experience in a similar Application Support role
  • Experience working on an IT helpdesk
  • Knowledge of business or system analysis
  • Strong experience in SQL and data migration.
  • Experience in working with Windows servers
  • Experience working in Financial Services would be highly desirable

Essential and Desirable Skills

  • Excellent technical and application support skills
  • Ability to triage application and system errors
  • Customer support skills
  • Strong communication skills
  • Strong attention to detail

Educational Requirements

  • Third level degree in IT, Computer Science, or another relevant field (or equivalent experience)

Working Hours & Benefits

  • 38 Hour Working Week
  • Bonus
  • Health
  • Pension
  • Hybrid Working Model

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