Application Support Specialist

My Dublin based client is recruiting for an Application Support Specialist to join the team. This role offers a hybrid working model. The candidate will be responsible for second line production support, as well as systems & business analysis and testing support for all external applications within the company.

Job Responsibilities

• Manage incidents & change requests raised for all the external systems, including: triage, communication, & escalation.
• Analyse incidents raised, conduct root cause analysis, and define possible solutions.
• Communicate effectively with internal teams & 3rd party suppliers on incident solutions.
• Testing, planning, & implementing code releases and scripts for data fixes.
• Support users across multiple regions, time zones & cultures.
• Run and support daily morning batches & end-of-day transaction processing on a rota basis.
• Gather, document, and obtain sign-off on requirements for reports, customer documentation, and service requests.
• Collaborate with business teams on the diagnosis and triage of system issues.

Experience Required

• 3+ years’ experience in a similar Application Support role
• Experience working on an IT helpdesk
• Knowledge of business or system analysis
• Strong experience in SQL and data migration.
• Experience in working with Windows servers
• Experience working in Financial Services would be highly desirable

Essential and Desirable Skills

• Excellent technical and application support skills
• Ability to triage application and system errors
• Customer support skills
• Strong communication skills
• Strong attention to detail

Educational Requirements

• Third level degree in IT, Computer Science, or another relevant field (or equivalent experience)

Working Hours & Benefits

• 38 Hour Working Week
• Bonus
• Health
• Pension
• Hybrid Working Model