Application Support Specialist
Dublin
2
€60,000 - €70,000
Ref:
Job Description
Our Dublin based client are looking for a Senior Application Support Specialist to join their team. This is an excellent opportunity with a company operating in Ireland and the US
Job Responsibilities
- Maintenance and updates to the inhouse ticket service
- Ensure that IT issues are entered, tracked and updated through the internal systems that used for tracking
- Assign the open tickets to the correct resources as they are required
- Be available for support and communication purposes via calls
- Manage and oversee the resolution of the essential IT issues across all areas of the business
- Contribute to process improvement by leading/coordinating training opportunities, new processes, and modifications based on support issue tracking
- Have excellent knowledge of the system functionality in order to help identify and address issues before the arise and quickly when they do
- Mentor and guide more junior Analysts in order to build the team
- Communicate issues and status updates through the correct platforms and channels you have at your disposal
- Be available for off-hour support as issues arise from time to time
Experience Required
- Diagnostic problem-solving abilities are essential
- Need to be disciplined and self-driven with an ability to work independently and with a team
- Strong communications skills are important
- Ability to quickly react to an issue, impact and have the required follow-up
- Critical judgement skills related to time sensitive issues, prioritization and communication
- Ability to multi-task in a fast-paced environment
- System-oriented focus with the ability to quickly learn new systems with limited documentation
- Ability to shift priorities, demands and timelines through analytical and problem-solving skills
Essential and Desirable Skills
- University degree or college diploma in the field of Information Technology or related
- 5 + years of work experience supporting internal customers
- High level of proficiency with MS Office applications
- Experience with ticket/incident management applications
- Enthusiastic, self-starter with good initiative and a proactive approach to work.
- Ability to work in a very busy environment and to manage change effectively.
- A passion for innovation, new ideas, and teamwork
