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Application Support Specialist

Application Support Specialist
Dublin 2 €60,000 - €70,000 Ref:

Job Description

Our Dublin based client are looking for a Senior Application Support Specialist to join their team. This is an excellent opportunity with a company operating in Ireland and the US

Job Responsibilities

  • Maintenance and updates to the inhouse ticket service
  • Ensure that IT issues are entered, tracked and updated through the internal systems that used for tracking
  • Assign the open tickets to the correct resources as they are required
  • Be available for support and communication purposes via calls
  • Manage and oversee the resolution of the essential IT issues across all areas of the business
  • Contribute to process improvement by leading/coordinating training opportunities, new processes, and modifications based on support issue tracking
  • Have excellent knowledge of the system functionality in order to help identify and address issues before the arise and quickly when they do
  • Mentor and guide more junior Analysts in order to build the team
  • Communicate issues and status updates through the correct platforms and channels you have at your disposal
  • Be available for off-hour support as issues arise from time to time

Experience Required

  • Diagnostic problem-solving abilities are essential
  • Need to be disciplined and self-driven with an ability to work independently and with a team
  • Strong communications skills are important
  • Ability to quickly react to an issue, impact and have the required follow-up
  • Critical judgement skills related to time sensitive issues, prioritization and communication
  • Ability to multi-task in a fast-paced environment
  • System-oriented focus with the ability to quickly learn new systems with limited documentation
  • Ability to shift priorities, demands and timelines through analytical and problem-solving skills

Essential and Desirable Skills

  • University degree or college diploma in the field of Information Technology or related
  • 5 + years of work experience supporting internal customers
  • High level of proficiency with MS Office applications
  • Experience with ticket/incident management applications
  • Enthusiastic, self-starter with good initiative and a proactive approach to work.
  • Ability to work in a very busy environment and to manage change effectively.
  • A passion for innovation, new ideas, and teamwork

 

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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