Application Support Specialist

My Dublin City Centre based client is recruiting for an Application Support Analyst to join the team on a permanent basis. This role will be on a hybrid model. The role will involve managing support, availability and performance of critical core IT applications in line with the service levels and delivery of excellent customer service. The candidate will come from a strong Application Support Analyst background and are looking to move to the next level with good skills and ability to deliver IT services aligned with the ITIL methodology.

Job Responsibilities

• You will take take ownership for co-ordination and hands on delivery of BAU IT Application
• You will be first Point of Contact for Day to Day IT Application Issues
• You will maintain Log of Issues, including incident & problem management based on priorities & associated service levels
• You will maintain & develop controls to ensure Applications are performing correctly
• You will conduct User Access audits as required by Auditors
• You will manage Production, Test & Development systems
• Work collaboratively with colleagues on the Infrastructure & Information Security Teams
• Prepare/ review technical documents & support documentation
• Co-ordinate IT system change approvals and releases to Production

Experience Required

1-2 years + experience in a similar IT Application Support role ideally in Financial Services ITIL Service Delivery experience and/or certification (desirable)

Previous experience with SQL programming and/or interest in developing this skillset is highly desirable

Essential and Desirable Skills

1-2 years + experience in a similar IT Application Support role ideally in Financial Services ITIL Service Delivery experience and/or certification (Nice to have)

Educational Requirements

IT Related 3rd Level Qualification

Working Hours & Benefits

• 38 Hour Working Week
• Pension
• Healthcare
• Bonus
• Tax Saver
• Bike to work
• Further Educational Assistance
• Hybrid Model