Application Support Specialist

Application Support Specialist
Dublin Permanent Hybrid €60,000 - €70,000 Ref: 21227

Job Description

My client is recruiting for an Application Support Specialist to join the team on a permanent basis. This role will operate on a hybrid working model.

My client is recruiting for an Application Support Specialist to join the team on a permanent basis. This role will be on a hybrid model.

The Support Specialist will work in a dynamic and varied work environment supporting end users with helpdesk issues while also having responsibility for completing IT business related projects to implement best practices.

Job Responsibilities

  • You will manage incidents & change requests raised through Incident Management Systems for all the external systems, including triage, communication, & escalation.
  • You will analyse incidents raised, including root cause analysis.
  • Effective communication with internal clients & other system support teams
  • Defining possible solutions & rectification
  • Liaising with 3rd party Suppliers on incident solutions.
  • Testing, planning, & implementing scripts for data fixes.
  • Supporting users in multiple regions, time zones & cultures.
  • Running & supporting daily “Morning Batches” & “End of Day” transaction processing on a rota basis.
  • Provide support for code releases of the policy administration systems, including testing, planning & implementation.
  • Gather, document, & obtain sign-off on requirements for small initiatives e., MI reports, customer documentation or service requests.
  • Work closely with the business teams on the diagnosis of system issues

Experience Required

  • A degree in an IT discipline or relevant experience in a similar role.
  • Experience with relational databases such as Oracle, SQL Server, and the creation of SQL scripts.
  • Ability to support complex business applications, troubleshoot issues and implement corrective actions.
  • Report writing skills using Crystal Reports or similar report writing tools.
  • Experience in Power BI beneficial.
  • Familiarity with scripting languages such as PowerShell.
  • Excellent English verbal and written communication skills.
  • Good attention to detail.
  • Ability to work on own initiative.
  • A background in Manufacturing is ideal but not essential.

Educational Requirements

  • Computer Science Degree / Relevant Degree

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

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