Application Support Specialist

My client is recruiting for an Application Support Specialist to join the team on a permanent basis. This role will be on a hybrid model.

The Support Specialist will work in a dynamic and varied work environment supporting end users with helpdesk issues while also having responsibility for completing IT business related projects to implement best practices.

Job Responsibilities

• You will manage incidents & change requests raised through Incident Management Systems for all the external systems, including triage, communication, & escalation.
• You will analyse incidents raised, including root cause analysis.
• Effective communication with internal clients & other system support teams
• Defining possible solutions & rectification
• Liaising with 3rd party Suppliers on incident solutions.
• Testing, planning, & implementing scripts for data fixes.
• Supporting users in multiple regions, time zones & cultures.
• Running & supporting daily “Morning Batches” & “End of Day” transaction processing on a rota basis.
• Provide support for code releases of the policy administration systems, including testing, planning & implementation.
• Gather, document, & obtain sign-off on requirements for small initiatives e., MI reports, customer documentation or service requests.
• Work closely with the business teams on the diagnosis of system issues

Experience Required

• A degree in an IT discipline or relevant experience in a similar role.
• Experience with relational databases such as Oracle, SQL Server, and the creation of SQL scripts.
• Ability to support complex business applications, troubleshoot issues and implement corrective actions.
• Report writing skills using Crystal Reports or similar report writing tools.
• Experience in Power BI beneficial.
• Familiarity with scripting languages such as PowerShell.
• Excellent English verbal and written communication skills.
• Good attention to detail.
• Ability to work on own initiative.
• A background in Manufacturing is ideal but not essential.

Educational Requirements

• Computer Science Degree / Relevant Degree