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Application Support Manager

Application Support Manager
Dublin / Remote Permanent Negotiable Ref: E13075CG

Job Description

My Dublin-based client is looking for an Application Support Manager to join their team.

My Dublin-based client is looking for an Application Support Manager to join their team. In this role, you will be involved in multiple projects that are aimed at improving healthcare services through the implementation of cutting edge IT applications.

While the job title says ‘Manager’, you will not be managing a team – This is an independent, hands-on role where you will be creating and overseeing policies and procedures around application support and change management in collaboration with an experienced, multi-functional team.

My client is based in Dublin but this role can be done remotely. Although, you must be flexible to come into the Dublin office occasionally for team meetings when required.

Job Responsibilities

  • Design, write, implement policies and procedures relating to application change management and application support services
  • Ensure application changes follow the prescribed process and manage the change control log
  • Manage and review ticket triage process, and ensure support tickets are managed according to SLAs and KPIs
  • Communicate and negotiate with internal and external stakeholders on application support matters
  • Coordinate with vendors on new software implementation, enhancements and upgrades
  • Respond to incidents from users, escalating issues to vendors and reporting fixes to users

Experience Required

  • 4-10 years’ experience in application support, currently performing at Senior / Lead / Manager level
  • Proven track record of providing high quality application support to users
  • Experience and knowledge of application support policies, procedures, best practices, and change management

Essential and Desirable Skills

  • Strong understanding of policies and procedures around application support
  • Knowledge of application change management and issue management
  • Strong vendor management skills
  • Excellent communication skills to deal with technical and non-technical stakeholders
  • Self-driven and hands-on with an ability to work independently
  • Knowledge of healthcare applications would be a bonus but not essential
  • Technical skills, such as: SQL, AHK, Jira, API

Educational Requirements

  • Third level degree in IT, Business Systems, or similar field (or equivalent experience)

Benefits

  • Be a part of a exciting digital transformation projects
  • Collaborate within a small, multi-functional team
  • Autonomy and ability to take ownership of your work
  • Remote & hybrid working options available

Consultant Details

Caroline Gaughan's Profile Picture
Name: Caroline Gaughan
Title: Technical Consultant
Tel: 012866666
Email: caroline@eolas.ie
Connect with me
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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Latest Reviews

My fresh experience with eolas recruitment was excellent and amazing, Peter Kirby and Caoimhe Cronin was really supportive and professional, guided me through the entire interview process and supported me every moment before and after the interview. I am very grateful to eolas as my recruiting agency. Thank you for the great service you offered.Lijumol Shaji
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It was a wonderful experience throughout the recruitment process. Luke Prendergast dealt and assisted me with every step in a very professional manner.
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I'm currently contracting through Eolas and I couldn't recommend them enough. Everything from interviews through to supporting on boarding has been very efficient. I've dealt primarily with Stephen Daly for recruitment, he's a gentleman, very competent and always available for questions. Also Berilyn Teeling my accounts contact is very friendly and professional.One stand out feature is the communication between agents in Eolas. When you take the time to reply with feedback to one of the Eolas agents about a proposed role that isn't for you, you'll be contacted about a position that suits you if one arises!
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11:44 17 Jan 23
It was an amazing experience with Eolas recruitment team.Caoimhe Cronin was very helpful all the way through the recruitment process. I would say it was one of the best HR experiences I have with Caoimhe.Thank you for all your help and support.
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Excellent experience going through the recruitment process with Eolas Recruitment as a job seeker. Alan was superb in keeping me up to date and preparing me for the various interview rounds. I can highly recommend.
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My experience with Eolas was great. It was a pleasure dealing with Alan Kane. He was extremely professional and helpful throughout the process.He kept me up to date with my progress after the interview. I would higly recommend Alan and Eolas team.
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Alan and Peter were great at onboarding me through the process. They helped to give me whatever resources and understanding I needed in order to settle my nerves at every step of the way and I couldn't be more grateful for their help! Highly recommend.
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14:50 24 Dec 22
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18:50 22 Nov 22
From the initial discussion about my role through, the vetting, onboarding and right through to the invoicing and payment process the experience with Eolas has been first rate. Luke helped me highlight the items on the CV that the client was looking for and Stephen gave me solid advice about how to invoice in Euros from a UK company. Stephen advised me to open a euro account. Advice which I initially ignored...at my cost...the Royal Bank of Scotland creamed 4.6% of my first invoice! Next time I will listen to the voice of experience.
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Peter Kirby from Eolas Recruitment has been a great help throughout the hiring process. He had contacted me for a potential opportunity and assisted me right from interview preparation to the offer confirmation. He was a great help for seamless communication with the company and clarified all my doubts in the timely fashion.
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My recent experience with Eolas was excellent and refreshing. Nicola is a total professional and guided me through the interview process ensuring I was well prepared, following up after each stage and providing useful insight and tips. Best recruiter I have dealt with hands down.
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it was a pleasure engage a new Job with Eolas Recruitment, Nicola Byrne assisted me a quite accurate. she did her job in transparent mode for me. the communication was fluid between both ways. Eolas is highly recommended.
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My experience with Eolas Recruitment was absolutely excellent. I dealt with Caoimhe for the whole process and she couldn’t have been more helpful and supportive if she tried, from start to finish she was there to help me with whatever I needed be it tips or answering questions I was confused about or even keeping in contact with the employer for me, we regularly spoke on the phone where she made the whole process smooth and easy and I can not thank her enough for everything she has done for me. 12/10 service.
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