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Application Support Manager

Application Support Manager
Dublin / Remote Permanent Negotiable Ref: E13075CG

Job Description

My Dublin-based client is looking for an Application Support Manager to join their team.

My Dublin-based client is looking for an Application Support Manager to join their team. In this role, you will be involved in multiple projects that are aimed at improving healthcare services through the implementation of cutting edge IT applications.

While the job title says ‘Manager’, you will not be managing a team – This is an independent, hands-on role where you will be creating and overseeing policies and procedures around application support and change management in collaboration with an experienced, multi-functional team.

My client is based in Dublin but this role can be done remotely. Although, you must be flexible to come into the Dublin office occasionally for team meetings when required.

Job Responsibilities

  • Design, write, implement policies and procedures relating to application change management and application support services
  • Ensure application changes follow the prescribed process and manage the change control log
  • Manage and review ticket triage process, and ensure support tickets are managed according to SLAs and KPIs
  • Communicate and negotiate with internal and external stakeholders on application support matters
  • Coordinate with vendors on new software implementation, enhancements and upgrades
  • Respond to incidents from users, escalating issues to vendors and reporting fixes to users

Experience Required

  • 4-10 years’ experience in application support, currently performing at Senior / Lead / Manager level
  • Proven track record of providing high quality application support to users
  • Experience and knowledge of application support policies, procedures, best practices, and change management

Essential and Desirable Skills

  • Strong understanding of policies and procedures around application support
  • Knowledge of application change management and issue management
  • Strong vendor management skills
  • Excellent communication skills to deal with technical and non-technical stakeholders
  • Self-driven and hands-on with an ability to work independently
  • Knowledge of healthcare applications would be a bonus but not essential
  • Technical skills, such as: SQL, AHK, Jira, API

Educational Requirements

  • Third level degree in IT, Business Systems, or similar field (or equivalent experience)

Benefits

  • Be a part of a exciting digital transformation projects
  • Collaborate within a small, multi-functional team
  • Autonomy and ability to take ownership of your work
  • Remote & hybrid working options available

Consultant Details

Caroline Gaughan's Profile Picture
Name: Caroline Gaughan
Title: Technical Consultant
Tel: 012866666
Email: caroline@eolas.ie
Connect with me
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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Latest Reviews

My recent experience with Eolas was excellent and refreshing. Nicola is a total professional and guided me through the interview process ensuring I was well prepared, following up after each stage and providing useful insight and tips. Best recruiter I have dealt with hands down.
Declan Cox
Declan Cox
07:28 28 Sep 22
it was a pleasure engage a new Job with Eolas Recruitment, Nicola Byrne assisted me a quite accurate. she did her job in transparent mode for me. the communication was fluid between both ways. Eolas is highly recommended.
Aldo Franceskini
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22:00 27 Sep 22
Stephen is a dedicated, professional and efficient consultant. He provided exceptional support throughout the recruitmemt process.Thank you Stephen for an effortless process in acquiring my current contract. It has been a great experience.
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18:47 26 Sep 22
My experience with Eolas Recruitment was absolutely excellent. I dealt with Caoimhe for the whole process and she couldn’t have been more helpful and supportive if she tried, from start to finish she was there to help me with whatever I needed be it tips or answering questions I was confused about or even keeping in contact with the employer for me, we regularly spoke on the phone where she made the whole process smooth and easy and I can not thank her enough for everything she has done for me. 12/10 service.
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15:29 16 Sep 22
Great experience working with Eolas. Pete was very professional and efficient from the first application until the final offer.
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08:04 14 Sep 22
I've had a great experience with Eolas and with their staff who are always keeping me informed and giving me professional advice. Specifically, Stephen Daly, who has always been kind and very patient with me as I started out on my new recruitment journey.
Maria Strozynska
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08:35 08 Sep 22
I had a great experience with Eolas.I got help preparing for my interview. I was thoroughly informed about what the interview was going to be like. I was also kept up to date with my progress after the interview. Nicola kept in touch with me even after I started the job to make sure everything was okay.I would highly recommend Nicola :)
Amber Hayes
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12:45 03 Sep 22
The guys at Eolas are really professional and the recruitment process is one of the smoothest and most communicative I’ve ever experienced. Caoimhe, Alan and Peter made landing a great role feel like a walk in the park. I definitely recommend!
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Eolas supported well during my recruitment journey.
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Very impressed with the people I’ve come across during the recruitment process! It was a great experience and I reckon Eolas Recruitment is undoubtedly one of the best agencies out there.
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Peter Kirby provided me with excellent guidance, advice and communication throughout my recruitment experience. Ably supported by Caoimhe Cronin, any questions and follow ups I had were addressed promptly. Overall I have experienced a speedy and very pleasant experience with the Eolas team. Thank you all. I recommend Peter, Caoimhe and Eolas Recruitment for any recruitment needs.
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10:43 05 Aug 22
Incredible work, Sean found me a great job with all the criteria I had asked for, saw me through my interview and gave me some excellent tips on how to get the job and alas, I got the job! I would highly recommend this company to all my friends and family! Thanks again, you are all amazing!”
vipin yadav
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09:50 05 Aug 22
Stephen Daly was a great agent to work with, extremely helpful while I was trying to on board on to a new contract while I was abroad on holiday. Eolas’ support after contract start was also spot on.
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19:15 04 Aug 22
My experience with Eolas has been excellent. The team maintained constant communication throughout and the on boarding process was simple and straightforward forward.
Ryan Collins
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17:22 04 Aug 22
My experience working with Eolas was and remains excellent. I had not contracted before, so they explained everything I needed to know and informed me of who else I had to contact within related organisations, to complete my preparation for and to facilitate the expeditious engagement of my first contract. Stephen Daly walked me through my contract and all other related matters, their online personal account and documentation system is excellent. Stephens support and communications were always timely and absolute, no query was too large or small, all were answered quickly and comprehensibly. I could not recommend Eolas more, they are a completely professional, reliable and supportive oganisation and I am happy to remain with them going forward.
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16:23 04 Aug 22
Eolas has helped me get the rate i wanted with my client and land an excellent piece of work. I hope to work with them in the future
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15:26 04 Aug 22
Its been a real pleasure to work with Eolas recruitment. Caroline Gaughan really went above and beyond to support me through the process of securing a new role. I would highly reccomend them to anyone.
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14:21 29 Jul 22
My experience with Eolas Recruitment was great. I had the pleasure of dealing with Caroline Gaughan who guided me through a lengthy interview process. Caroline was very responsive during the entire process right up to and after the job offer, making sure I had everything I needed. Everything was handled on my behalf. I would highly recommend Eolas Recruiting. Thank you for all your help.
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13:58 29 Jul 22
My experience with Eolas has been excellent. Stephen Daly and Ciara O'Dwyer provided a great service to ensure I was well supporting in applying for the role and further support when I was onboarded. Great work!
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08:51 13 Jul 22
Dealt with Nicola, she was very professional and helped me secure a job in a new company. Would recommend.
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15:47 12 Jul 22
I dealt with Sean Prendergast in Eolas when searching for a new job. Amazing level of communication and dedication to finding the right position for me based on my needs. I've almost doubled my salary and will be working closer to home. Couldn't ask for better than that.
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08:41 12 Jul 22
Caoimhe and Peter were amazing to work with. They were with me through every step of the recruitment process, making sure I had everything I needed to succeed. I would highly recommend them and Eolas Recruitment!
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10:24 07 Jul 22
Had a great experience working with Peter Kirby at Eolas, he was incredibly helpful. Knew exactly where i needed to be pitching myself in terms of roles and with the support of him and the rest of the team I was able to land a new contracting job. There was also another colleague at Eolas who was helping me look at perm roles too so the complete solution. I would absolutely recommend Eolas to anyone looking for a new job.
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10:28 08 Jun 22
Caroline at Eolas really helped with getting a job I was interested in. She was able to put me forward for an excellent position at a nearby company with a great salary. The whole process was handled by her which took a lot of stress out of my job hunt. Thank you again Caroline it was a pleasure working with you!
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16:13 03 Jun 22
Ciara O'Dwyer was really helpful and easy to deal with.
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16:10 02 Jun 22
I had a great chance to work with Peter. The company that i was hired for was looking for a technical role that was really difficult to fill in.Peter assisted me on all the screening process and also on getting my Critical Skills work permit.Wonderful experience and Highly recommended!
Cristopher Loria
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10:22 31 May 22
I had an extremely positive experience with Caroline Gaughan of Eolas Recruitment. Throughout the process of securing my new position Caroline was highly responsive, personable and professional. She was always available and engaged in discussing any queries I had and offered great support throughout the entire process, especially before and between interview stages.I would highly recommend working with Caroline and Eolas.
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My experience with Eolas from the very start was fantastic. Nicola Byrne contacted me in relation to a couple of positions that were available. Guided me through the entire process and offered any help needed along the way. If I'm ever job hunting again I know who my first port of call will be along with anyone who asks me for a recommendation.
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