Application Support (Linux)

Responsibilities:

As a Technical Support Engineer, you provide premier support to a wide range of security minded people and their companies. Alongside the Support team you will use your expertise and knowledge to help solve security challenges for my client’s customers

• Understands client’s business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
• Serves as the liaison between my client and the customer
• Follows up, tests, and troubleshoots as necessary
• Partners with development team on root cause analysis
• Manages customers’ issues and keeps them informed of progress
• Interacts closely with various departments to provide first hand feedback from customers

Requirements:

• Minimum 2 years of Technical Support or related experience
• Standout colleague who thrives in a team environment
• Strong drive to look at challenges and help define solutions
• Eagerness to learn and wiliness to share own knowledge
• Passionate about helping to build a great end to end experience for customers
• Amazing social skills with a passion to solve customers’ issues
• Troubleshooting and understanding of network architecture
• Excellent knowledge of security and vulnerability management
• Excellent problem solving and critical thinking
• Proficient in a scripting language such as Python, Ruby or Javascript
• Fantastic verbal and written communication
• Demonstrable command of administering multiple Operating systems (Linux, Windows, Mac OS)
• Knowledge of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP preferable
• A third level degree in Computer Science or other related technical degree
• Network+ and Security+ certified preferable (or related Network/Security certifications)