Application Support (Linux)

Application Support (Linux) Image

Application Support (Linux)

Dublin City Centre

Permanent

€32,000 - €35,000

Ref: E173PK

Job Description

My client based in Grand Canal, Dublin 2 is looking for a Business Apps Support candidate who has a solid background in Linux and Scripting technologies.

Responsibilities:

As a Technical Support Engineer, you provide premier support to a wide range of security minded people and their companies. Alongside the Support team you will use your expertise and knowledge to help solve security challenges for my client’s customers

  • Understands client’s business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
  • Serves as the liaison between my client and the customer
  • Follows up, tests, and troubleshoots as necessary
  • Partners with development team on root cause analysis
  • Manages customers’ issues and keeps them informed of progress
  • Interacts closely with various departments to provide first hand feedback from customers

Requirements:

  • Minimum 2 years of Technical Support or related experience
  • Standout colleague who thrives in a team environment
  • Strong drive to look at challenges and help define solutions
  • Eagerness to learn and wiliness to share own knowledge
  • Passionate about helping to build a great end to end experience for customers
  • Amazing social skills with a passion to solve customers’ issues
  • Troubleshooting and understanding of network architecture
  • Excellent knowledge of security and vulnerability management
  • Excellent problem solving and critical thinking
  • Proficient in a scripting language such as Python, Ruby or Javascript
  • Fantastic verbal and written communication
  • Demonstrable command of administering multiple Operating systems (Linux, Windows, Mac OS)
  • Knowledge of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP preferable
  • A third level degree in Computer Science or other related technical degree
  • Network+ and Security+ certified preferable (or related Network/Security certifications)

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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