Application Support Engineer

Application Support Engineer
Dublin Permanent Negotiable Ref:

Job Description

My large Financial services client is looking for a Junior Applications Support Engineer to join their growing team, on a permanent basis.

Job Responsibilities

  • Identify, investigate and resolve a range of technical issues affecting business systems by exceeding target SLAs
  • Develop a strong working relationship with key business members, IT project and development teams and third party vendors
  • Review high impacting incidents where appropriate and follow up to ensure resolution
  • Provide assistance in the change request process for the applications, verify plans and raise change requests
  • Demonstrate flexibility to cope with changing demands based on business priority
  • Support of system deployments from business and liaising with 3rd party vendors where relevant
  • Organising meetings with members of the business, IT and 3rd party vendors to discuss system issues

Experience Required

  • 1 + year IT experience, preferably in a similar role
  • Have a strong understanding of SDLC
  • Knowledge of IT support services focused on service improvement to assist in identifying potential incidents before they occur
  • Experience in a technical delivery role with a proven ability to deal with a wide range of business areas and third party vendors
  • Understanding of ITIL IT Incident and Change processes
  • Skilled with software troubleshooting and problem solving

Educational Requirements

  • Relevant Third Level Degree such as Computer Science or similar qualification

Working Hours & Benefits

  • 21 Days annual leave
  • Bonus
  • Pension
  • Health insurance
  • Motor / home insurance
  • Subsidised lunch

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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