Application Support Engineer

Application Support Engineer
Dublin City Centre 2 Negotiable Ref:

Job Description

My leading Dublin based client is looking for a talented Application Support Engineer to join their growing team.

This is a very exciting role with an established and respected company within the industry. The role offers an excellent career path and experience within an internationally recognised  Dublin based firm. The role offered is a permanent position and will involve a hybrid working model.

Responsibilities:

  • Responsible for the technical support to customers for their product around the globe.
  • Make sure procedures are followed so that customer implementations are handed over to facilitate customer go-live.
  • Investigate and diagnose technical issues raised by customers.
  • Take ownership for customer support issues and bring them to a resolution.
  • Liaise with customers to inform of progress.
  • Track and update tickets in our issue tracking system
  • Contribute to our knowledge base/FAQs
  • Maintain and manage test environments.
  • Contribute ideas to improve the overall customer experience

Educational Requirements:

  • Third level degree in a related field (IT, eCommerce, Business Analysis) or equivalent experience

Requirements:

  • To be able to deal with conflicting priorities and demands, and deliver on time
  • Excellent analytical skills, experience in resolving challenging technical support issues
  • The ability to work independently and work as part of a team
  • Advantage to have knowledge of Database Technologies; SQL, Oracle or DB2
  • Good communication skills, both written and verbal
  • Understanding of Linux/Unix Operating Systems
  • Bonus to have knowledge of web Application Servers

Benefits: 

  • Health Insurance
  • Bonus
  • Gym and fitness allowance
  • Pension

Consultant Details

Luke Prendergast's Profile Picture
Name: Luke Prendergast
Title: Technical Recruiter
Tel: 01 2866666
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If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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