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Application Support Engineer

Application Support Engineer
Dublin 2 Negotiable Ref: E18249CC

Job Description

Our respected international corporate client is looking for a talented Application Support Engineer to come in and join their existing team in supporting over 1000 staff globally.

Our respected international corporate client is looking for a mid-level Application Support Engineer to come in and support their existing team. The candidate will be joining a busy team who support almost 1000 staff globally. This is a permanent role operating a hybrid model based in Dublin

 

Duties & Responsibilities:

  • Managing tickets and incidents, escalating where necessary to IT Application Managers
  • Analysis of DevOps related tickets and service desk ticket trends to develop efficiencies and improve procedures
  • Manage and maintain the technical documentation and ensure that procedures are inline with the information security standards.

Skills required:

  • Minimum 3 years’ experience in a similar Application Support position
  • Experience with supporting ERP and CRM systems
  • Prior experience working on/ in a Helpdesk environment
  • Previous experience managing active directory
  • Earlier experience and understanding of the Microsoft stack (365)
  • Experience assisting with tickets relating to end user installation issues

 

Other desirables:

  • Previous experience with SQL
  • Power BI Experience

 

Education:

  • 3rd Level degree in a related field from a recognised institution

 

Benefits:

  • 20 days leave
  • Health Insurance
  • Bonus
  • Pension
  • Certification Assistance

Consultant Details

Caoimhe Cronin's Profile Picture
Name: Caoimhe Cronin
Title: Senior Technical Resourcer
Tel: 01 2866666
Email: caoimhe@eolas.ie
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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