Application Support Engineer

Application Support Engineer
Dublin IFSC 2 €55,000 - €70,000 Ref:

Job Description

Our client based in Dublin city center is a leading sector client in their field and they are looking for a Application Support Engineer .

Job Responsibilities

  • Someone who can provide technical support to our internal IT applications users – Circa 900-1000 users.
  • Someone who can analyse, report, and address business system issues that impact user and customer experience.
  • Collaborate with various technical and non-technical teams across the business.
  • Follow through with requests from the helpdesk team and escalate where required.
  • Respond to system alerts, user queries, emails, and service requests in a timely manner.

Experience Required

  • A minimum 2/3+ years’ experience in application support
  • Someone who has previous Application Support experience (Root cause Analysis/ Log files / escalation skills)
  • Some one with good database skills (Sql)
  • Someone with knowledge of ERP and/ or CRM applications would be useful
  • Excellent communication and customer service skills
  • Knowledge of retail / e-commerce systems (e.g. warehousing, inventory management, shipping, click & collect, loyalty programs) would be highly desirable

Essential and Desirable Skills

N/A

Educational Requirements

  • Third level degree in a related field (IT, eCommerce, Business Analysis) or equivalent experience

Working Hours & Benefits

  • Global organisation with a well-established brand
  • Bonus
  • Collaborative and friendly team with a fun work culture
  • Gain invaluable experience in the latest technologies
  • Bike-to-work scheme
  • Pension contribution
  • Healthcare & life assurance
  • Hybrid working model

Consultant Details

Peter Kirby's Profile Picture
Name: Peter Kirby
Title: Director
Tel: 01 2866666
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