Application Support Engineer

Application Support Engineer Image
Application Support Engineer

Dublin South

Permanent

Negotiable

Ref: E3120PK

Job Description

My client is looking for a number of Application Support Engineers to join their team. There will be a day shift and once every three weeks there will be a shift of 2pm-10pm.

This is a very exciting role with a great company who has flexitime, working from home policies. Also, excellent career path and a market product leader in their software. The role will involve shift work as you will be supporting a global team. There will be a day shift and once every three weeks there will be a shift of 2pm-10pm.

Responsibilities:

  • Responsible for the technical support to customers for their product around the globe.
  • Make sure procedures are followed so that customer implementations are handed over to facilitate customer go-live.
  • Investigate and diagnose technical issues raised by customers.
  • Take ownership for customer support issues and bring them to a resolution.
  • Liaise with customers to inform of progress.
  • Track and update tickets in our issue tracking system
  • Contribute to our knowledge base/FAQs
  • Maintain and manage test environments.
  • Contribute ideas to improve the overall customer experience

Requirements:

  • To be able to deal with conflicting priorities and demands, and deliver on time
  • Excellent analytical skills, experience in resolving challenging technical support issues
  • The ability to work alone and work as part of a team
  • Knowledge of the following Database Technologies; SQL, Oracle or DB2
  • Good communication skills, both written and verbal
  • Understanding of Linux/Unix Operating Systems
  • Knowledge of web Application Servers – WebLogic or WebSphere

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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