Application Support Engineer

Job Responsibilities

• Managing SCCM deployments and maintenance.
• Conducting research and testing for new applications.
• Maintaining Active Directory and ensuring its optimal functionality.
• Creating and managing Group Policies.
• Handling small project delivery, managing scope, and meeting business expectations.
• Prioritizing and managing 3rd Level escalations from the IT Service Desk.
• Understanding and implementing projects and technologies on the cloud platform.
• Assisting in the management and troubleshooting of our Azure instance.
• Maintaining a high level of security awareness for all End User applications.
• Ensuring the End User desktop experience is well-maintained (Windows Updates, AV components, Applications).
• Collaborating with Information Security to handle requests effectively and to high standards.

Experience Required

• Involvement in planning for upgrades and migrations.
• Project management skills.
• Engagement with business stakeholders to resolve issues.
• SCCM management experience.
• Active Directory management experience.
• Group Policy management experience.

Educational Requirements

• Hold a relevant IT qualification or have plans to obtain one in the coming months.
• Demonstrated experience in small IT Project Management with a track record of meeting deadlines.
• Proficient knowledge of SCCM (Deployments and Troubleshooting).
• Familiarity with Azure / Intune.
• Understanding of cloud concepts and models.
• Expertise in Active Directory & Group Policy Management.
• Excellent attention to detail and analytical skills.
• Ability to work independently or collaboratively within a team.
• Effective communication skills with all levels within the organization.
• Ability to work under pressure and meet tight deadlines.
• Strong troubleshooting and problem-solving skills.