Application Support

Application Support Image
Application Support

Dublin

Permanent

€40,000-€50,000

Ref: E3113SH

Job Description

Application support specialist wanted for top financial client based in South Dublin. Excellent package on offer.

About the role

  • Provide technical application support for core business platform, focussing on local Leve 1 support activities in conjunction with Level 2 and Level 3 support
  • Perform Systems monitoring – availability, performance, service
  • Perform technical configuration of application processes such as daily report generation, overnight job processing, pricing checks
  • Task monitoring, including daily process checks, end of day processing, reporting, critical job status
  • Environment management – Manage availability of various environments in conjunction with support partners
  • Support the Change and Release management processes with Service Delivery Lead
  • Triage of initial support issues and escalation to second line application support as required
  • Resolution of common issues
  • Document process, solution to enhance knowledge management
  • Drive the building of application support knowledge in the organisation
  • Liaise closely with the business to understand core business process to assist in building of triage capabilities
  • Conduct daily service reporting

The Ideal Candidate will have Application Support

  • 4+ years’ experience as a Technical Application Support Analyst in Financial Services, ideally in Funds, Asset Management and/or Life Insurance
  • Good knowledge of underlying Asset and Fund Management business processing platforms and related technologies and platforms
  • Excellent knowledge of service delivery processes and has played a lead role in continuous service improvement initiatives
  • Demonstrable service and delivery record in a fast moving environment within the financial industry
  • Significant Application Support experience, including environment management, job schedule monitoring, batch configuration

Qualifications

  • Educated to Degree Level in a relevant technical discipline with adequate business experience, or hold a Business degree with adequate technical experience.
  • ITIL Certification

Skills and Knowledge Application Support

  • A thorough understanding of how IT systems can interface with multiple functional groups within an organization, and used to handling conflicting terminology and concepts used by different business areas and systems.
  • Good working knowledge of application architectures and corresponding service requirements
  • Excellent communication skills.
  • Problem solver
  • Excellent service delivery and client ethos.
  • Inter-personal skills.
  • High level of proficiency in MS Excel, Access, Visio, Project, Word, PowerPoint required.
  • Good working knowledge of PowerShell, SQL queries and scripting a distinct advantage.
Steven Hegarty's Profile Picture
Name: Steven Hegarty
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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