Application Support Analyst

Application Support Analyst
Dublin Permanent Hybrid Negotiable Ref:

Job Description

My Dublin City Centre client is looking for an Application Support Analyst to join their team on a permanent basis. This role offers a hybrid working model.

My Dublin City Centre client is looking for an Application Support Analyst to join their team on a permanent basis. This role offers a hybrid working model. This is a brand-new role with a well-established Financial Services organization that has impressive growth plans and offers excellent career progression. You will provide first-line technical support for a range of critical IT applications to assure they are available, functional, and performing as intended whilst adhering to strict service levels.

Job Responsibilities

  • Act as the first point of contact for day-to-day software application issues
  • Address and prioritize incidents based on service levels
  • Log incidents & problem management processes, and prepare technical documentation
  • Develop and maintain IT controls to ensure applications are functioning as intended
  • Collaborate with various technical teams and co-ordinate change approvals & releases
  • Support applications across Development, Testing, and Production stages

Experience Required

  • Minimum 1-2 years’ experience in an Application Support role
  • Knowledge & experience in the Financial Service / Banking industry would be highly desirable
  • Experience with SQL programming
  • Knowledge of ITIL practices

Essential and Desirable Skills

  • Analytical mindset with an ability to solve technical problems
  • Strong communication and interpersonal skills
  • Quality-driven with an excellent attention to detail

Educational Requirements

  • Third level degree or diploma in a relevant field (e.g. IT)
  • Relevant IT certifications would be a bonus

Working Hours & Benefits

  • Hybrid working model
  • Bonus
  • Healthcare
  • Pension
  • Life assurance
  • Additional annual leave
  • TaxSaver Commuter ticket
  • Bike to Work scheme

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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