1st Level Application Support

1st Level Application Support Image
1st Level Application Support

Dublin

Permanent

€30,000 - €35,000

Ref: E1037LB

Job Description

I am now hiring a 1st level Application Support candidate for a busy Software company in Dublin

 

The successful candidate will be part of a team who is responsible for managing all first level support incidents

The ideal candidate will have some experience with Windows Server or SQL Server

 

Responsibilities

The position includes, but is not limited to, the following

  • Screen incoming incidents at first contact and respond to customers requesting missing information ensuring high quality information capture.
  • Replicate, verify and triage new incidents.
  • Respond to information requests, requests for information, documentation queries, usability questions at first contact.
  • Escalate high quality, accurate support incidents to our 2nd level support engineers
  • Troubleshoot and resolve technical incidents for customers
  • Identify software bugs and work with development team to resolve them
  • Document resolution of incidents and contribute to the Knowledge Base

 

The Candidate must have 1-2 years commercial experience in:

  • Strong and proven customer facing skills
  • Strong and proven application support skills.
  • Problem and issue management, classification and prioritisation skills
  • Strong SQL Server 2008/2012 (use in support or developer roles)
  • Windows Server 2008/2012
  • SQL Scripting

 

Lorraine Bracken's Profile Picture
Name: Lorraine Bracken
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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