A QA Manager, or Quality Assurance Manager, is a professional who will work with other team members to establish procedures and quality standards, and monitor agreed on targets within an organisation.
The responsibilities of a QA Manager can vary from each organisation; however, often the role will include determining, negotiating and agreeing on quality procedures, assessing customer requirements and ensuring that they are satisfied.
Additionally, The QA Manager will work closely with operating staff to establish procedures, standards and systems to ensure that the organisation’s goals are met. QA Managers are often confident within their role, have excellent technical skills, leadership skills and strong problem-solving skills. Attention to detail is essential as the role of the QA Manager plays a crucial role within an organisation by ensuring that goals by themselves and their team are met. They will often manage a group of quality assurance analysts who test, evaluate, and validate IT initiatives and identify issues in software or services. Additionally, they will analyse discrepancies in service or performance and makes recommendations for product or service updates.
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