IT Sales involves the selling of both hardware and software products as part of a broader sales team. In a larger company, the individual will be more of a technical expert, while in a smaller one, they are more likely to combine technical advice with a more general sales role.
IT Sales can usually be broken down into three sectors; pre-sales, sales and post-sales support.
Pre-sales incorporates the sales professional supporting pre-sales activities by giving detailed information regarding the technical specification of the product and how they could meet the needs of the customer.
The sales role involves the actual sell, where a client and supplier negotiate an agreement which is mutually beneficial.
Post-sales support, or after sales care as it is more commonly known, involves technical support to help clients overcome problems or faults, help the end user to maximise their usage of the software or hardware and advise on appropriate training where necessary.
