Helpdesk jobs are technical and process driven. As a Help Desk Engineer, the ability to understand complex IT systems and processes is a necessity. Experience working with networks, Microsoft Office, servers and active directories is usually desirable as you will be providing IT support to a range of clients, with a variety of IT issues.
Candidates for Helpdesk Engineers will be required to acquire knowledge and information from the client to establish the issue, which will then need to be assessed to contribute to informed and effective advice of how it can be resolved. Trouble shooting skills are a basic requirement for a Help Desk Engineer, and the role demands guidance and support to fellow colleagues. As part of the role, candidates will assess the current IT systems, make suggestions for future improvements and assist with the implementation of the enhancements from the IT project plan. Policy and procedural documentation for new and existing IT systems will need to be created, with a high focus on security. Help Desk Engineers need to be driven, motivated, fast-thinkers, problem solvers and have a client focused goal.
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