The role of a helpdesk analyst is to assist employees in resolving technical issues with their hardware or software systems, either over the phone or online.
As the first point of contact, it is vital that the helpdesk analyst finds solutions to issues and communicates them in a professional and considerate manner.
|Posted||Job Title||Salary / Daily Rate||Location||Type|
|Posted11/10/2019||Job Title||Salary / Daily Rate€40,000||LocationDublin City Centre||TypePermanent|
|Posted8/10/2019||Job Title||Salary / Daily Rate€30,000 - €35,000||LocationDublin South||TypePermanent|
|Posted4/10/2019||Job Title||Salary / Daily RateNegotiable||LocationDublin City Centre||TypePermanent|
|Posted3/10/2019||Job Title||Salary / Daily RateNegotiable||LocationDublin||TypePermanent|
|Posted1/10/2019||Job Title||Salary / Daily RateNegotiable||LocationDublin||TypePermanent|
|Posted1/10/2019||Job Title||Salary / Daily Rate€40,000 - €50,000||LocationDublin||TypePermanent|
|Posted1/10/2019||Job Title||Salary / Daily Rate€30,000 - €40,000||LocationDublin City Centre||TypePermanent|
|Posted1/10/2019||Job Title||Salary / Daily Rate€30,000 - €40,000||LocationDublin West||TypePermanent|
|Posted1/10/2019||Job Title||Salary / Daily Rate€50,000 - €60,000||LocationDublin||TypePermanent|
|Posted30/09/2019||Job Title||Salary / Daily RateNegotiable||LocationDublin||TypePermanent|
|Posted30/09/2019||Job Title||Salary / Daily Rate€25,000 - €30,000||LocationSouth Dublin||TypePermanent|
|Posted27/09/2019||Job Title||Salary / Daily RateNegotiable||LocationNorth Dublin||TypePermanent|
The key responsibilities of a helpdesk analyst include:
Helpdesk analysts are often called upon to deliver round-the-clock technical assistance so the role can involve working weekends and nights.
The role of helpdesk analyst, though usually remote, may also involve travelling to assist clients and customers in person.
When employing helpdesk analysts many employers look for a degree in Computer Science, though it is possible for those without degrees to gain experience in junior helpdesk positions and progress after five years of experience. On the job training is always provided in such cases.
Some employers also prioritise candidates with certifications such as the Cisco Certified Entry Network Technician (CCENT) and the Cisco Certified Network Associate (CCNA) and these can broaden the range of jobs to which the helpdesk analyst can apply.
Additional skills that helpdesk analysts require may include:
7 Oct 2019
In an in-depth interview, serial entrepreneur Bobby Healy tells The Sunday Business Post about his latest venture, Manna.aero, a company using drones to transform home deliveries of fast food,...
17 Sep 2019
With new technologies emerging faster than ever before, there is currently a healthy pipeline of opportunities for IT professionals; however, willingness to acquire new skills is critical for...