Helpdesk Analyst Jobs

Application Support Analyst Image

Helpdesk jobs provide advice on technical issues via an online platform, remotely or over the phone. The main role is to deal with issues clients may have with their hardware or software systems.

Showing all jobs in the Helpdesk Analyst category

Posted Job Title Salary / Daily Rate Location Type
Posted22/09/2017 Salary / Daily Rate€35,000 - €38,000 LocationCo. Meath TypePermanent
Posted21/09/2017 Salary / Daily RateNegotiable LocationDublin South TypeContract
Posted18/09/2017 Salary / Daily Rate€45,000 - €55,000 LocationDublin TypePermanent
Posted18/09/2017 Salary / Daily Rate€35,000 - €45,000 LocationDublin South TypePermanent
Posted18/09/2017 Salary / Daily Rate€35,000 - €40,000 LocationCo,Meath TypePermanent
Posted18/09/2017 Salary / Daily Rate€30,000 - €40,000 LocationDublin South TypePermanent
Posted15/09/2017 Salary / Daily Rate€30,000 - €35,000 LocationDublin TypePermanent
Posted15/09/2017 Salary / Daily Rate€25,000 - €30,000 LocationDublin TypePermanent
Posted15/09/2017 Salary / Daily Rate€28,000 - €35,000 LocationSouth Dublin TypePermanent
Posted15/09/2017 Salary / Daily Rate€25,000 - €35,000 LocationDublin City Centre TypePermanent
Posted12/09/2017 Salary / Daily Rate€25,000 LocationDublin City Centre TypePermanent
Posted1/09/2017 Salary / Daily Rate€35,000 - €40,000 LocationDublin City TypePermanent
Posted30/08/2017 Salary / Daily Rate€55,000 - €65,000 LocationCork TypePermanent
Posted29/08/2017 Salary / Daily Rate€25,000 LocationDublin TypePermanent

As the first point of contact with clients with a technical issue, it is important that the Helpdesk Analysts obtain as much information about the problem in a professional and considerate manner to establish the severity of the problem and the requirements for the solution. A basic troubleshooting procedure will be followed, before escalating the issue to a relevant senior, if it remains unresolved, to provide the best remedy to get the issue fixed efficiently and effectively.

In this role, you will be responsible for updating clients of the progress and logging the information for future reference and recommendations. Helpdesk Analysts require excellent keyboard skills, the ability to multitask and problem-solve, be a quick thinker and have a client-focused attitude.