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First Level Support Jobs

First Level Support are the first point of contact for clients with IT issues. By gathering and analysing the information about the issue, the best option to resolve the problem can be identified by First Level Support members.

Showing all jobs in the First Level Support category

Posted Job Title Salary / Daily Rate Location Type Shortlist
Posted24/11/2022 Salary / Daily RateNegotiable LocationDublin / Hybrid TypePermanent
Posted24/11/2022 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted21/11/2022 Salary / Daily Rate€40,000 - €45,000 LocationRemote TypePermanent
Posted15/11/2022 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted14/11/2022 Salary / Daily RateNegotiable LocationDublin TypeContract
Posted14/11/2022 Salary / Daily Rate€70,000 - €75,000 LocationDublin TypePermanent
Posted14/11/2022 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted9/11/2022 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted2/11/2022 Salary / Daily RateNegotiable LocationWest Dublin TypePermanent
Posted2/11/2022 Salary / Daily RateNegotiable LocationDublin TypePermanent

The issues identified by the First Level Support will then be distributed to the relevant level of support, depending on the level of severity or requirement; issues are usually escalated to the second or third level of support if initial troubleshooting completed by first level support fails. The role of First Level Support will vary depending on the organisation’s size and expectations. Simple, but necessary, initial checks are completed to identify the cause of the issue,  with test cable and fibre equipment, servers and switches, network printers, PC and software systems included as part of the initial checks. In some cases, the basic first tests can diagnose and rectify the technical issues. The role requires a logical thinker that takes pride in delivering outstanding customer service, the individual needs to be flexible with good communication skills to provide friendly, professional and effective technical support.

Skills

.Net (35) Active Directory (3) ADMINISTRATION (4) Agile (38) Android (1) Angular.JS (6) Anti-Virus (1) Artificial Intelligence (1) Audio Visual (1) Big Data (10) Blockchain (1) Business Analysis (18) Business Intelligence (11) C-Programmer (2) C++ (6) CHECKPOINT (3) CISCO (3) CLOUD (45) Container Management Solutions (6) CRM (7) CSS (9) DATA ANALYTICS (12) DATA PROTECTION (1) Digital Strategy (2) ERP (1) ETL (5) Financial Services (22) FRONT END (4) Helpdesk (1) HIBERNATE (1) HTML (11) Instructional Design (1) IOS (1) IOT (1) Issue Tracking (1) ISTQB (2) IT SECURITY (7) ITIL (10) Java (27) Javascript (12) Jenkins (2) JIRA (4) JQuery (2) JSON (1) Life-cycle (2) Machine Learning (1) Mainframe (1) MCSE (2) Microsoft (10) Microsoft Project (5) MongoDB (1) MS DYNAMICS (5) MS EXCEL (2) MS Project (5) MS SQL SERVER (21) MY-SQL (8) MySQL (8) NETWORKS (4) Node.JS (2) NoSQL (3) Office365 (6) Oracle (7) People Management (4) PHP (8) PL/SQL (1) PMBOK (1) PMP (3) Prince (3) PRINCE2 (4) PROCESS (11) Progress (1) Project Management (13) Python (30) React (6) Release (9) Reporting (1) Requirements Gathering (3) RISK (6) RPA (2) Ruby (1) SaaS (3) Salesforce (3) SAN (2) SAP (2) SCCM (1) Scripting (10) SDLC (17) Selenium (4) SharePoint (4) Software Development (10) SPRING (5) SQL (24) Sql Server (10) SQL Server Reporting Services (2) SSAS (1) SSIS (2) SYSTEMS ANALYSIS (3) Test Plans (5) TOGAF (1) UAT (6) UFT - Unified Functional Testing (1) Unix (5) UX-UI (4) Video Conferencing (1) Virtualisation (2) Visio (1) Waterfall (7) Windows (5)

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