First Level Support Jobs

First Level Support are the first point of contact for clients with IT issues. By gathering and analysing the information about the issue, the best option to resolve the problem can be identified by First Level Support members.

Showing all jobs in the First Level Support category

Posted Job Title Salary / Daily Rate Location Type Worklife Shortlist
Posted13/05/2024 Salary / Daily RateNegotiable LocationDublin / Hybrid TypeContract WorklifeHybrid

The issues identified by the First Level Support will then be distributed to the relevant level of support, depending on the level of severity or requirement; issues are usually escalated to the second or third level of support if initial troubleshooting completed by first level support fails. The role of First Level Support will vary depending on the organisation’s size and expectations. Simple, but necessary, initial checks are completed to identify the cause of the issue,  with test cable and fibre equipment, servers and switches, network printers, PC and software systems included as part of the initial checks. In some cases, the basic first tests can diagnose and rectify the technical issues. The role requires a logical thinker that takes pride in delivering outstanding customer service, the individual needs to be flexible with good communication skills to provide friendly, professional and effective technical support.

Upload your CV

  • Send us your CV and we'll be in touch with jobs relevant to you.

  • Accepted file types: pdf, doc, docx, Max. file size: 10 MB.
    Friendly advice to all candidates - ‘Keep it Simple’. We use an automatic scanner to capture your CV, and key details. We then transfer this info to our database. Automated scanners are not compatible with CV’s drafted on powerpoint or with images, or excessive in design. Please use where possible standard word documents for CV formatting and submission where possible. This will maximise your details being retrieved in searches for job roles that fit with your skills and experience. Thank you.
  • In order to submit this form you'll need to agree with our Privacy Policy
× Speak with our team