First Level Support Jobs

Senior Customer Support Specialist Image

First Level Support are the first point of contact for clients with IT issues. By gathering and analysing the information about the issue, the best option to resolve the problem can be identified by First Level Support members.

Showing all jobs in the First Level Support category

Posted Job Title Salary / Daily Rate Location Type
Posted13/06/2019 Salary / Daily RateNegotiable LocationDublin South TypePermanent
Posted13/06/2019 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted12/06/2019 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted11/06/2019 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted6/06/2019 Salary / Daily RateNegotiable LocationDublin South TypePermanent
Posted6/06/2019 Salary / Daily RateNegotiable LocationDublin City Centre TypeContract
Posted5/06/2019 Salary / Daily Rate€25,000 - €30,000 LocationSouth Dublin TypePermanent
Posted31/05/2019 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted31/05/2019 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted29/05/2019 Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted29/05/2019 Salary / Daily Rate€50,000 - €60,000 LocationDublin TypePermanent
Posted22/05/2019 Salary / Daily RateNegotiable LocationSouth Dublin TypePermanent
Posted22/05/2019 Salary / Daily RateNegotiable LocationDublin City Centre TypePermanent
Posted21/05/2019 Salary / Daily Rate€40,000 - €50,000 LocationDublin West TypePermanent
Posted21/05/2019 Salary / Daily Rate€30,000 - €40,000 LocationDublin West TypePermanent

The issues identified by the First Level Support will then be distributed to the relevant level of support, depending on the level of severity or requirement; issues are usually escalated to the second or third level of support if initial troubleshooting completed by first level support fails. The role of First Level Support will vary depending on the organisation’s size and expectations. Simple, but necessary, initial checks are completed to identify the cause of the issue,  with test cable and fibre equipment, servers and switches, network printers, PC and software systems included as part of the initial checks. In some cases, the basic first tests can diagnose and rectify the technical issues. The role requires a logical thinker that takes pride in delivering outstanding customer service, the individual needs to be flexible with good communication skills to provide friendly, professional and effective technical support.