A Desktop Support role entails working across a wide range of technologies, within multiple areas of the business, to support problems and requests from clients or the organisation itself. Desktop Support employees will be responsible for answering any IT requests via email, phone or live chat and will use technical and non-technical terms to explain any issues and resolutions to clients.
The main aspect of the Desktop Support role is to provide support for customers and be the single point of contact for end users. The primary duty is to provide excellent customer or client experience, with the ability to respond to queries and offer resolutions to any hardware problems. Individuals with excellent communication and problem-solving skills are ideal candidates for roles in Desktop Support. Throughout the role, the Desktop Support workers will be responsible for identifying, logging and resolving any technical problems with software or the network system so that other departments can work, where necessary, on the services they provide to improve customer satisfaction.
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