Customer Service Agent Jobs

A Customer Service Agent is a representative who deals directly with an organisation’s customers and provides them with relevant information to address enquiries regarding products and service. In addition to this, they will also deal with and help resolve any complaints that customers may have. Customer Service Agents help clients or customers open an account or advise them on how to resolve a problem.

A Customer Service Agent may also attract any potential customers by answering questions and suggesting information about other services. A Customer Service Agent should also consciously seek out opportunities for revenue generation. In some cases, a Customer Service Agent is responsible for collecting customer data, which includes contact information, credit card and billing information. Customer Service Agent jobs may vary from company to company, but the main objective of this role is to provide a respectable level of customer service that continually reflects the business.