Working in Apps support means that employees will be providing the required processes needed for a successful business; essentially acting as a point of contact to resolve any application or system incidents, that can be affecting the service companies depend on to carry out daily business practice.
The Apps Support role requires both an extensive knowledge of business and technical capability; in most cases, applications are live and require immediate attention. The core responsibilities of those working in Apps Support varies depending on the industry, with some being responsible for database management and others overseeing the programming end of an application.
For most Application Support jobs in Ireland, an acute understanding of how business works and how each branch of the company depends on the system will be needed, allowing you to respond efficiently and appropriately as required. Excellent communication skills, both written and verbal, along with active listening is vital to success within the role. Other preferable personal attributes include empathy, patience and investigative and diagnostic skills.
