Also known as an application support engineer, an application support analyst forms part of a company’s IT team. The role involves providing technical support for a range of IT software and business processes used in a company. They will operate as the key point of contact in the event of any application or systems issues.
An application support analyst works with both other IT support staff and key business stakeholders in order to deliver an effective, efficient IT strategy and service.
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The responsibilities of an application support analyst will vary by industry and depend on the specific needs of the business.
The primary role of an application support analyst is to use technology and software to maximise a business’ performance.
App support engineers are responsible for conceptualising solutions to software and systems issues and identifying what is causing a malfunction in a particular system. This requires strong attention to detail.
They are also responsible for onboarding new users to company-specific systems and software.
In some organisations, an app support analyst is responsible for database management whilst in others they are responsible for programming.
An application support analyst requires a degree – preferably in an IT or computer science based subject or alternatively in another closely related subject.
Alongside a relevant degree, an app support analyst requires key skills such as:
There are many career paths open to experienced app support analysts, across the whole IT industry.